FAQs

• Why subscribe to Outspot’s newsletter?
  1. It’s free to register and it only takes a few seconds.
  2. You will regularly receive inspiring ideas for new experiences. You no longer have to go hunting for new experiences – we’ll bring them to you! Outspot inspires. And every day you will discover new ways to unwind.
• Why should I buy a voucher through Outspot for a special offer?
  1. You can treat yourself or have a great time with friends, family, colleagues or your partner. Outspot offers you and others an extraordinarily high standard in promotional prices. And who would want to miss out on that?
  2. Buying is dead-easy and safe by online payment or bank transfer.
• How much can I buy?
  Quantity differs from deal to deal. And, where there are different reservation periods, it also depends on those times. In order to check availability, click on ‘Buy now!’ to see how many places you can purchase.
• The special offer is over but I’d like to re-order. What can I do?
  Once the special offer has expired, no more vouchers can be purchased. In that case, the best you can do is hope that a similar deal comes along. We advise you to regularly check Outspot’s newsletter and website.
• The order form states the dates, but those dates are impossible for me. Can the date be changed?
  No, where Outspot states dates, only those dates can be purchased. However, additional dates are sometimes added, so check our website regularly.
• How can I see an overview of my orders or track the status of my orders?
  Input your email address on http://my.outspot.co.uk. You will receive an overview of your purchases over the last 100 days.
  You can also view the status of an order here, request payment instructions or have vouchers re-sent to your email address.
• I recently made a purchase on Outspot but I am unable to make it. Can I shift my reservation?
  Contact the provider concerned as soon as possible to see whether you can shift your reservation. Depending on availability, this will generally not be a problem. However, Outspot is unable to provide any guarantees in this respect.
• I recently made a purchase on Outspot but I am unable to make it. Can I let somebody else use it?
  That is no problem whatsoever for most of our special offers. Simply pass on the voucher that you printed. But if your reservation was for a trip including transportation, please contact Outspot.
• I have a complaint: what can I do?
  If you have a complaint about a product or service, please report it to helpdesk@outspot.eu. Outspot endeavours to respond to your message within eight hours. You will in any event receive further information within five workdays.
• I would like to receive further information on the guarantee.
  Any additional guarantee provided by the manufacturer cannot limit the minimum statutory guarantee that you are always entitled to.
• I have a question about the withdrawal period.

  General

  You have the right to inform a company that you have declined the purchase without being required to pay a penalty or state your reasons within fourteen calendar days

  of the day following the day upon which you took delivery or concluded the services agreement, being the day after the day upon which you received the ordered voucher by email.

  All requests to waive a purchase must be made in writing to Outspot (Confinity BVBA) at helpdesk@outspot.eu. You can use the withdrawal form to do this.

  For some of our special offers there is even a 6-month money-back guarantee.

  Exceptions to the right of withdrawal

  - The right of withdrawal does not apply to personalised products where your preferences were implemented by the supplier (such as if your name is stated on a product). The right of withdrawal is likewise not applicable to trips booked online and to tickets for events, concerts, festivals or other such occasions that entail one or more fixed dates.

  In the following cases the right of withdrawal is also not applicable. Products that are:

  • made according to your specifications or that are clearly intended for a specific person;
  • perishable or that have a limited shelf life;
  • not suitable for being returned due to health or hygiene reasons and which were unsealed after delivery;
  • the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  • the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the company;
  • contracts where you have specifically requested a visit from the company for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such a visit, the company provides services in addition to those specifically requested by the consumer or goods other than replacement parts necessarily used in carrying out the maintenance or in making the repairs, the right of withdrawal shall apply to those additional services or goods;
  • the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
  • the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
  • the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;
  • the supply of digital content which is not supplied on a tangible medium if the contract performance has begun with the consumer’s prior express consent and his/her acknowledgment that he/she thereby loses his/her right of withdrawal;
  • contracts for betting or lottery services.

  Refunds during the withdrawal period

  The refund shall be performed within 14 days of the right of withdrawal being exercised, with such for a sum that is equal to the sum paid for the purchase of the voucher. The payment of the refund may be delayed until Outspot has received your goods or until you have provided proof of shipping.

  If you are not satisfied with a purchased product, irrespective of the reason therefore, you can return the ordered product within 14 days of receiving it. The purchase price will be refunded once the returned product is received. We can refuse to accept returned products or decline payment of a refund if the return delivery does not have sufficient stamps, if the period granted for returns has expired, if the product packaging is damaged or not enclosed, or if the product has been damaged due to the consumer’s use thereof.

• I have a question about the methods of payment.

  You can pay through Bancontact, Maestro, using the iDEAL online platform, by credit card (Visa, Mastercard, American Express), PayPal or by means of a traditional bank transfer. Please note: Some special offers cannot be paid for by bank transfer. This is stated under the practical information for those special offers.

• I have a question about the delivery of my product.
  The delivery period is always stated under the practical information for each special offer. Should you be unavailable at the time of delivery, a message will be left in your post-box containing all the required information. If you do not receive your delivery within the stated period, please contact Outspot by email at helpdesk@outspot.eu. Outspot will do what is required to ensure you receive your order within a reasonable period. If Outspot is aware of a delivery delay, our helpdesk will let you know.
• I have a question about privacy.
  Your privacy is governed in Belgium by the Law of 8 December 1992, amended by the Law of 11 December 1998 transposing the Directive of 24 October 1995 of the European Parliament and Council on the protection of individuals with regard to the processing of personal data and the free traffic of that data. Outspot complies with that legislation. Outspot remembers your language preference, email address and postcode so that we are able to contact you. When you purchase products your delivery address and, where applicable, your telephone number are saved so that we can deliver to the correct address. This data is only saved within the context of performing the contract. You can access and change your personal data or have it deleted at any time. Outspot will never provide your data to third parties or grant third parties access to your data. During the ordering process a secured SSL connection is used. Outspot uses cookies in order to make your browsing experience easier and more pleasant and to better coordinate the content of its website to your needs and preferences.
• Do you have any other questions or do you require further information?
  Contact us using the contact form and we’ll be in touch as soon as possible.